Senior Manager, Solutions Engineering - Launch Team Readiness, West

The role

This role leads the readiness function for the western half of the dock business. You will own the customer journey from pre-sales readiness through deployment, training, and go-live.

What you will do

• Hire, onboard, coach, and retain a team of Readiness Specialists
• Set readiness quality standards, launch checklists, and training delivery
• Own capacity and account assignment across the West region
• Manage the health of the readiness portfolio including site readiness and policy milestones
• Identify and resolve at-risk launches
• Partner with Sales and Solutions Engineering leadership
• Develop and maintain the readiness playbook
• Verify deployment prerequisites before a dock ships
• Act as the voice of the customer to Product and Engineering
• Ensure clean post-launch handoff to Customer Success

Required qualifications

• 5+ years of relevant experience in a customer-facing operations, deployment, implementation, or project delivery role, including work with public safety customers
• 1+ years leading a team, formally or as a lead with hiring and mentorship responsibility
• Demonstrated ability to manage complex, cross-functional initiatives with multiple stakeholders and competing priorities
• Highly organized with strong attention to detail
• Excellent written and verbal communication
• Ability to travel 50 to 60% of the time, with heavier travel during periods of team growth and onboarding
• Ability to lift up to 60 lbs unaided

Nice to have

• Familiarity with Drone as First Responder concepts of operation and dock based remote operations
• Prior public safety service, or experience standing up a Drone as First Responder program on the agency side
• Experience supporting an agency through a public approval process
• Experience with dock-based, remote, and BVLOS operations at scale
• Experience owning a customer onboarding or implementation function through a period of rapid growth
• Working knowledge of Salesforce, Palantir, Databricks, or equivalents

Benefits

• Equity in the form of stock options
• Group health insurance plans
• Paid vacation time
• Sick leave
• Holiday pay
• 401K savings plan
• Relocation assistance may be provided for eligible roles

Before you apply

• Obtaining FAA Part 107 certification within the first 60 days of employment is strongly encouraged

About the company

Skydio is the leading US drone company and the world leader in autonomous flight. The team combines expertise in artificial intelligence, hardware and software product development, operational excellence, and customer obsession.