Field Support Representative - Virginia

The role

You will provide technical and logistics support to utility and commercial customers as a Skydio products ambassador. You will perform device firmware troubleshooting, mission configuration, and network optimization both remotely and at customer sites.

What you will do

• Act as product specialist liaison between Skydio and utility customers
• Help utility customers stand up and scale drone-in-a-box programs
• Serve as a technical product knowledge resource to training and content teams
• Work with Product and Cloud Operations teams on product roadmap and enhancements
• Develop field support processes for escalation and debugging workflows
• Reduce technical escalations into engineering groups through triage and resolution
• Provide on-site training to customers in maintenance and operation techniques
• Troubleshoot UAS Command and Control and Cloud networking issues
• Stay current with network product and industry trends

Required qualifications

• At least 3 years of UAS operations and flight experience
• Experience in operational, technical, customer-facing success, or field support roles
• Comfort working on or near energized infrastructure and following utility safety protocols, site access procedures, and PPE requirements
• Assertive self-starter with great interpersonal and written communication skills
• Proficient in onsite, real-time technical troubleshooting and problem-solving
• Strong experience supporting and troubleshooting IoT or enterprise applications using streaming and packet networks and streaming APIs
• Demonstrated expertise troubleshooting and optimizing network-connected devices streaming content over WiFi mesh and carrier mobile networks
• Demonstrated experience solving complex problems involving enterprise, utility, or field networks, APIs, and 3rd party integrations
• Excellent ability to multitask and manage multiple concurrent projects

Nice to have

• utility, energy, or critical infrastructure inspection experience
• supporting electric or gas utilities, energy providers, or the contractors that serve them
• Familiarity with utility inspection use cases
• Familiarity with utility cybersecurity and compliance considerations (e.g., NERC CIP) and with deploying connected devices on utility networks
• Salesforce and Jira experience
• BVLOS waiver or remote operations experience

Benefits

• Competitive base salaries
• Equity in the form of stock options
• Group health insurance plans
• Paid vacation time
• Sick leave
• Holiday pay
• 401K savings plan
• Relocation assistance may be provided for eligible roles

Before you apply

• Obtaining FAA Part 107 certification within the first 60 days of employment is strongly encouraged and required for certain positions
• Skydio, Inc. uses E-Verify to confirm employment eligibility

About the company

Skydio is the leading US drone company and the world leader in autonomous flight. The team combines expertise in artificial intelligence, hardware and software product development, operational excellence, and customer obsession.