Program Manager, National Security - DHS

The role

You will own a segment of the Department of Homeland Security portfolio from contract award through the full post-sale lifecycle. This includes managing fulfillment, onboarding, enablement, adoption, customer health, renewals, and expansion for Skydio products.

What you will do

• Own delivery of Skydio systems and accessories from contract award through receipt
• Drive shipping issues, support cases, and RMAs to resolution
• Take each program from delivery to first operational use
• Coordinate pilot, operator, and administrator training
• Equip customers with documentation, support contacts, spares, RMA path, and maintenance plans
• Track systems purchased versus deployed and flying
• Capture product gaps and operational feedback to influence priorities
• Serve as the primary post-sale point of contact for assigned accounts
• Run regular program reviews and QBRs
• Own renewal readiness for support, software, and maintenance agreements

Required qualifications

• 5+ years managing programs, strategic accounts, or technology fielding within DHS, the Department of War, or the defense and homeland security technology industry
• Direct experience supporting USSS, CBP, or other DHS components
• Familiarity with UAS and autonomous systems operations, including ISR missions
• Proven track record taking complex hardware and software systems from contract award to sustained operational use
• Working knowledge of federal acquisition and contract structures (e.g., FAR, IDIQ, BPA, GSA Schedule)
• Demonstrated ability to drive adoption, renewals, and expansion
• Experience managing several accounts at once
• Strong written and verbal communication skills
• Ability to operate independently
• Ability to travel up to 50% of the time, including to DHS field locations, border sectors, and event sites
• Ability to pass a DHS background investigation
• US Citizenship

Nice to have

• Prior service with USSS, CBP, or other federal law enforcement or homeland security agencies
• Hands-on sUAS pilot experience in ISR, law enforcement, or military operations
• Experience supporting National Special Security Events or other multi-agency operations
• Experience with border security technology, physical security programs, or unmanned systems
• Military service or prior government experience
• PMP or similar program management certification
• Experience with Salesforce or similar CRM tools

Benefits

• Competitive base salaries
• Equity in the form of stock options
• Comprehensive benefits packages
• Relocation assistance may be provided for eligible roles
• Group health insurance plans
• Paid vacation time
• Sick leave
• Holiday pay
• 401K savings plan

Before you apply

• Ability to pass a DHS background investigation
• Must have US Citizenship
• Skydio does not currently offer employment-based visa or permanent residency sponsorship for this role

About the company

Skydio is the leading US drone company and the world leader in autonomous flight. The team combines expertise in artificial intelligence, hardware and software product development, operational excellence, and customer obsession.