Deployment and Support Engineer (Japan)

The role

This person will lead technical implementation, usage, and maintenance for Skydio's cloud-connected products in Japan. They will install hardware and software integrations and serve as a technical expert for customers.

What you will do

• Install, configure, test, and validate cloud-connected drone and dock systems in customer environments.
• Build scalable, repeatable processes for deploying cloud-connected devices onto enterprise-grade secure networks.
• Track and manage implementation projects with large enterprise and government customers.
• Act as the conduit between Skydio and enterprise customers and partners in Japan.
• Troubleshoot networking issues across the Internet Protocol suite, cellular modems, wireless point-to-point radios, and WiFi mesh.
• Diagnose and resolve flight, connectivity, and media streaming issues through log analysis, reproduction, and structured escalation.
• Work cross-functionally with internal Technical, Product, and Engineering teams.
• Quantify product feedback and brief stakeholders and executives to influence roadmaps.
• Build customer loyalty through proactive support and account management.
• Work closely with accredited partners to project manage timely dock deployments and site appropriateness.

Required qualifications

• 3+ years supporting cloud-connected devices, or 4+ years in B2B operational, technical, or customer-facing support roles.
• Professional fluency in spoken and written Japanese and English.
• Hands-on experience installing, configuring, and troubleshooting connected hardware in customer environments.
• Practical IP networking knowledge, including WiFi and cellular connectivity, and experience diagnosing issues across enterprise networks.
• Proficient in technical troubleshooting and problem-solving, and familiar with triage and escalation workflows.
• Familiarity with cloud applications and with Linux operating systems.
• Familiarity with mechanical or robotic systems.
• Assertive self-starter with strong interpersonal and written communication skills.
• Able to travel 30–50% of the working year.
• Willing to work flexible hours, including occasional after-hours, given the time difference with headquarters on the U.S. west coast.
• Bilingual and fluent in English and Japanese.
• Able to obtain the drone certifications and registrations required to operate legally in Japan (一等・二等無人航空機操縦士 operational approvals as applicable).

Nice to have

• Strong understanding of network security, firewalls, IPsec across multiple networks.
• Experience supporting or troubleshooting IoT and enterprise applications that use streaming and packet networks and streaming APIs such as WebRTC and REST.
• Working knowledge of REST APIs, including implementing and testing integrations with customers (scripting, testing, documentation).
• Scripting ability in Bash or Python.
• Experience in mapping, surveying, or photogrammetry, particularly in utilities, construction, or public safety.
• Familiarity with RMA, spares, logistics, or other repair workflows.
• Experience supporting Value Added Resellers, OEM partners, or other channel partners.
• Experience working cross-functionally across engineering, operations, product, and go-to-market teams.
• Degree in Computer Science, Engineering or a related field, or equivalent practical experience.

About the company

Skydio is the leading US drone company and the world leader in autonomous flight. The team combines expertise in artificial intelligence, hardware and software product development, operational excellence, and customer obsession.