Field Support Representative - National Security

The role

The Field Support Representative provides onsite and remote technical and logistics support to International Defense and Government customers. This person will act as a liaison between customers and internal teams to manage technical enablement, troubleshooting, repair, and maintenance.

What you will do

• Become an expert on Skydio products, processes, specifications, and product roadmap.
• Develop field support processes for escalation and debugging workflows.
• Reduce technical escalations into engineering groups through triage and resolution techniques.
• Become a certified Skydio UAS Operator and Trainer.
• Provide on-the-job training to customers in maintenance and operation techniques.
• Develop or improve written inspection procedures, drawings, and instructions.
• Provide onsite company representation and technical support to customers.
• Initiate corrective actions for maintenance, repair, and replacement issues.

Required qualifications

• 3+ years experience as a Field Support Representative operating on, repairing and maintaining UAS for large clients.
• Adept at technical troubleshooting, problem-solving, and familiar with triage and escalation workflows.
• Assertive self-starter with excellent interpersonal and written communication skills.
• Creative thinking with the ability to multitask.
• Unwavering professionalism.
• Ability to travel up to 80%+ Globally.

Nice to have

• Government or military customers
• OCONUS (deployed) military experience
• Familiarity with RMA, spares, logistics or other repair workflows
• Experience in Linux operating systems
• Experience with military standard maintenance practices
• Existing or prior security clearance
• Obtaining FAA Part 107 certification within the first 60 days of employment

Benefits

• Equity in the form of stock options
• Group health insurance plans
• Paid vacation time
• Sick leave
• Holiday pay
• 401K savings plan
• Relocation assistance may be provided for eligible roles

About the company

Skydio is the leading US drone company and the world leader in autonomous flight. The team combines expertise in artificial intelligence, hardware and software product development, operational excellence, and customer obsession.