Customer Success Manager

The role

The Customer Success Manager leads implementation, usage, adoption, retention, and expansion for Canadian public sector and commercial customers. This role acts as a bridge between customers and technical teams to deliver autonomous solutions.

What you will do

• Operate independently and help shape the Canadian GTM and customer success strategy.
• Build scalable processes for customer on-boarding, account management and post sales success.
• Track and manage all implementation projects with large enterprise customers.
• Develop healthy customer relationships and create customer loyalty through proactive engagement.
• Quantify product feedback and brief executives to help drive product roadmap.
• Manage ~20x accounts driving adoption to ensure expansions and renewals.

Required qualifications

• Strong knowledge or previous experience supporting customers in public industries (public safety, transportation) or commercial industries (utilities, oil & gas, AEC).
• Proven track record of implementing and scaling new programs and technology, driving adoption of hardware and software, and interfacing with technical teams.
• Excellent communication skills, both written and verbal.
• Strong focus on project management tools and concepts.
• Work directly with customers through proactive, metrics based engagement.
• Work closely with customers and sales to help drive expansion across the book of business.
• A strong desire to learn, innovate, and adapt to a growing and changing environment.
• Willingness to travel approximately 40%.
• Ability to work and reside in Canada.
• Ability to obtain a Pilot Certificate – Advanced Operations.

Nice to have

• Experience with commercial Unmanned Aircraft Systems and related software development/deployment
• Fluency in French

Benefits

• group health insurance
• paid vacation days
• paid sick leave
• company holidays

About the company

Skydio is the leading US drone company and the world leader in autonomous flight. The team combines expertise in artificial intelligence, hardware and software product development, operational excellence, and customer obsession.