Customer Success Engineer

The role

You will lead technical customer consultation and support to onboard customers to Skyflow. You will act as a trusted advisor providing technical guidance and best-practice implementation support.

What you will do

• Gain deep technical understanding of Skyflow product and integration capabilities
• Write basic code samples for customers to reference during implementation
• Steward customers through the technical onboarding process
• Serve as the initial technical support point of contact for customers
• Achieve successful results even under tough circumstances
• Show adaptability when gaining support from varying audiences
• Leverage AI tools and automation to streamline onboarding, documentation, troubleshooting, and support workflows
• Identify and implement AI-driven opportunities to reduce manual effort and enhance customer engagement

Required qualifications

• 5+ years of technical experience working on SaaS technology platforms
• 3+ years of experience in customer-facing roles
• Ability to effectively communicate complex technical concepts (written and verbal)
• Working experience with cloud technologies (Amazon Web Services, Google Cloud Platform, and/or Microsoft Azure)
• Experience with API-centric development technologies (OAS, GraphQL, REST, microservices patterns and concepts)
• Experience with both client-side and server-side SDKs
• Experience with data architectures (databases, NoSQL data stores, ETL, integration, etc.)
• Application-level security experience (AuthN, AuthZ, key management, PBAC, ABAC, RBAC)
• Experience in ideating solutions and working with technology partners
• Experience working with end users and an ability to articulate their challenges
• An ability to execute efficiently in an ambiguous environment
• Experience leveraging AI tools and AI-assisted development platforms (e.g., copilots, LLMs, workflow automation tools)

Nice to have

• Familiarity with integrating AI-driven analytics or automation into customer-facing workflows

Benefits

• Work-from-home expense (U.S., Canada, and Australia)
• Excellent health, dental, and vision insurance options (varies by country)
• Vanguard 401(k)
• Flexible paid time off (unlimited)
• Generous equity

About the company

Skyflow secures the flow of data across datastores, models, and agents. The company is headquartered in Palo Alto, California and was founded in 2019.