VIP Support Manager

The role

The VIP Support Manager builds long-term relationships with a premium user base. You will handle daily requests, complex cases, and user retention through email, chat, and calls.

What you will do

• Build long-term relationships with a premium user base
• Handle daily requests and complex cases
• Work with users planning to leave the product
• Communicate via email, online chats, and calls
• Use AI and automations for routine tasks
• Act as the voice of the user within the team to influence product improvements

Required qualifications

• English from B2 level
• At least 2 years of experience in customer support, account management, sales, or customer success
• Ability to write personalized communications with a natural tone
• Ability to explain complex things in simple words
• Ability to maintain the goal of a conversation and work with objections
• Readiness to work evening shifts 16:00–00:00

Nice to have

• Experience working with Western markets (USA, Canada, Europe)
• Work with Zendesk or analogues

Benefits

• Internal clubs for professional directions
• Trainings, courses, and conference attendance
• Corporate merch and discounts from partner companies
• Medical insurance

About the company

SKELAR is a venture-builder that builds companies in sectors like EdTech, Mental health, Petcare, and FashionTech. Their tech products are used by over 10 million people worldwide.