HelpDesk Engineer - Platform

The role

You will handle the full cycle of technical support from unboxing MacBooks to configuring corporate networks and organizing online event technical parts. You will work with a modern stack including macOS, Okta, and Google Workspace.

What you will do

• Preparation and setup of workstations for new employees in the Kyiv office
• Conducting the full asset management cycle from procurement to disposal
• Processing user requests in the ticketing system following SLA
• Basic maintenance of office network infrastructure
• Organization and technical support of online streaming for internal communications
• Monitoring compliance with information security policies (ISMS)
• Optimization of routine Helpdesk processes using AI tools

Required qualifications

• IT support (Internal Support) experience from 6 months or completed professional IT education
• Confident understanding and experience in macOS administration
• Windows / Linux administration experience
• Practical understanding of network technologies (basic switch configuration, L1/L2, Wi-Fi)
• Experience in assembling, disassembling, and diagnosing hardware
• High level of empathy, service orientation, and communicativeness
• Understanding of Service Desk principles and ticketing systems
• English (A1/A2+) level for reading technical documentation or interfaces

Nice to have

• Experience with daily use of AI assistants (ChatGPT, Claude, Copilot, etc.) for troubleshooting or scripting
• Experience working with Google Workspace, Okta, Slack
• Experience setting up equipment for online broadcasts (OBS Studio, microphones, cameras)
• Experience with Jira Service Desk, Zendesk or analogues

Benefits

• Access to modern AI tools
• Exclusive domain education and training programs
• Access to spaces with a gym, climbing wall, green zones, and libraries
• Breakfasts and lunches
• Access to sports training in Kyiv or partial compensation in Warsaw
• Medical insurance
• Paid business trips
• Corporate discounts from partners

About the company

SKELAR is a venture builder that builds international product IT companies using venture investment rules. They have a dozen businesses in various niches ranging from EdTech to marketplaces.