Customer Support Specialist

The role

You will help resolve user requests for a partner company in the Wellbeing industry. You will communicate with English-speaking users via tickets and calls and escalate issues to improve the product.

What you will do

• Help resolve our users' requests
• Communicate with users in writing via tickets
• Communicate with users verbally via calls
• Interact with English-speaking users from all over the world
• Contribute to product improvement by escalating issues to the relevant teams

Required qualifications

• Previous Customer Support experience (6+ months)
• Upper Intermediate / Advanced English (B2+), both spoken and written
• Readiness to work night shifts (~6 per month) from 11:00 PM to 8:00 AM
• Ability to automate and streamline processes
• Stress resilience
• Proactivity and a drive for growth
• Strong communication skills, including the ability to handle user objections
• Empathy and a customer-oriented mindset
• Interest in emotional and behavioral well-being
• Readiness for long-term cooperation

Benefits

• Remote work from anywhere in Ukraine or abroad
• 18 days of paid vacation per year
• Unlimited sick leave with a doctor's note
• Medical insurance
• Flexible shift-based schedule
• Guaranteed 1-hour break during every shift
• Bonuses for achieving goals and KPIs

About the company

SKELAR is a venture builder that builds companies. They create and grow global consumer businesses across various industries.