Head of Servicing

The role

The Head of Servicing will build and own the end-to-end servicing and collections operating model for an unsecured commercial charge card. This hands-on leadership role covers payment exceptions, customer communications, receivables controls, delinquency, workouts, charge-offs, recoveries, credit reporting, and external-servicer governance.

What you will do

• Build and own servicing and collections policy and procedures.
• Lead servicing execution including customer outreach, promises to pay, account restrictions, escalations, and complex case resolution.
• Own servicing data and receivables-ledger integrity with Finance, Data, and Engineering.
• Define servicing KPIs, daily queues, management reporting, and Credit Committee materials.
• Exercise or recommend freezes, workouts, settlements, charge-offs, and referrals.
• Own governance of backup, successor, and outside servicers.
• Build the servicing organization, procedures, training, quality assurance, tooling roadmap, and staffing plan.

Required qualifications

• 5+ years of experience in commercial loan or card servicing, collections, recovery, or credit operations, including ownership of teams, policies, or vendors.
• Deep knowledge of payment operations, ACH returns, delinquency stages, customer communications, workouts, settlements, charge-offs, recoveries, disputes, and complaints.
• Experience designing controlled servicing processes in a regulated or bank-partner environment, with strong documentation, approval, and audit discipline.
• Strong understanding of receivables or subledger reconciliation, operational reporting, and the data required to manage portfolio and servicing performance.
• Demonstrated success overseeing collection agencies, servicers, backup or successor servicers, or other critical third parties.
• Excellent judgment and communication.

Benefits

• Competitive base salary
• Equity in a high-growth company
• Best-in-class health, dental, and vision insurance
• Unlimited PTO
• Daily in-office meals
• Transportation support

Before you apply

• Must be able to meet the requirement of being in the New York City office five days per week.

About the company

Slash is building the future of business banking by creating financial infrastructure tailored to how businesses operate. Started in 2021, it is a fast growing fintech powered by over three billion dollars a year in business purchasing.