F2P Customer Success Associate

The role

You will support and nurture user relationships by collecting customer feedback. You will help with user onboarding, resolve bug and usability issues, and collect and prioritize product and feature requests.

What you will do

• Provide exceptional customer service through demonstrating product knowledge
• Effectively communicate with our users across several channels – email, chat, and social media
• Promote Sleeper through your conflict resolution abilities and effective communication skills
• Question conventional wisdom, take initiative, and identify and develop creative solutions

Required qualifications

• Excellent verbal and written communication skills
• Ability to work weeknights and weekends
• Sleeper fandom!

Nice to have

• Competence with Intercom

Benefits

• Competitive salary
• Comprehensive health, dental, and vision insurance
• 401(k)
• Flexible working hours
• Remote work options
• Opportunities for career advancement
• Medical
• Dental
• PTO

About the company

Sleeper is a sports-focused games platform with messaging at its core. Headquartered in Las Vegas, NV, the company aims to create a digital playground for sports fans.