Launch Implementation Manager

The role

You will guide government agencies and transit operators from kickoff through launch. You will configure the Spare platform, manage complex onboarding projects, and train agency staff to run their services.

What you will do

• Develop and maintain command of Spare's core products and configuration options
• Configure Spare for each agency
• Explain platform capabilities to agencies
• Gather requirements directly from agency staff
• Partner with Growth and Solutions Engineering teams to meet RFP commitments
• Translate operational requirements into product configurations and user workflows
• Manage complex customer onboarding and software implementation projects
• Build and run launch plans with milestones, owners, scope, dependencies and risks
• Teach agency staff to run their service in Spare
• Build agency-specific job aids

Required qualifications

• Previous experience with implementation, managing multiple complex projects or customers simultaneously (ideally a minimum of 5 years)
• Experience leading complex tech or SaaS implementations for enterprise-level customers
• Strong ability to translate operational requirements into clear product configuration and user workflows
• Confidence facilitating training for audiences with varying technical fluency
• Excellent communication skills
• Driven self-starter who adapts with ease in dynamic, fast-paced settings
• Availability and eligibility to travel within Canada and the USA (2 to 3 weeks per quarter)
• Ability to rotate as first point of contact for customers in emergencies on evenings and weekends

Nice to have

• Previous experience or a keen interest in transit or mobility
• Experience at a startup or scale-up company in a fast-paced environment

Benefits

• Market-competitive pay
• Stock options
• In-office collaboration option in Metro Vancouver
• CA$1,000 home office allowance
• Annual budget for team offsites and hackathons
• CA$50 monthly budget to socialize with other Spartians in your city
• Health insurance
• CA$500 per year Lifestyle Spending Account
• Flexible PTO
• Unlimited sick days
• Company-wide shutdown days

About the company

Spare's mission is empowering everyone to unlock the potential of mobility. They partner with transportation providers to enable on-demand solutions and help cities optimize transit networks.