Leave Administrator

The role

You will manage behind-the-scenes paperwork and correspondence for employee benefits claims. You will work with the customer-facing team to ensure accurate and timely submission of claims.

What you will do

• Foster collaboration with external administrative counterparts through phone calls and emails.
• Manage the flow of necessary leave paperwork.
• Handle multiple concurrent leaves.
• Document and convey all claim escalations to designated team members.
• Maintain and optimize internal systems and processes.
• Stay informed about new state programs and processes.

Required qualifications

• 1-3 years of relevant administrative work experience.
• Comfortable working with and learning new tech systems.
• Comfortable working and communicating in a remote-first environment.
• Strong organization skills and attention to detail.
• Excellent verbal and written communication skills.
• People oriented with a high degree of empathy, interpersonal intuition, and strong active listening skills.
• Highly self-directed, adaptable, and open to feedback.
• Ability to anticipate needs.
• Handling confidential information with appropriate care.

About the company

Sparrow is a high-tech, high-touch employee leave management solution. The company is headquartered in San Francisco but all employees work remotely across the country.