Leave Specialist

The role

You will manage a portfolio of short-term and long-term leaves of absence from inception to completion for employees in the US and Canada. You will act as the primary contact for employees and collaborate with internal teams like payroll and claims management.

What you will do

• Manage a portfolio of leave of absences from inception to completion for employees in the US and Canada.
• Maintain knowledge of State, Federal, and Company leave policies including FMLA and ADA.
• Communicate directly with third parties while preserving confidentiality of medical documentation.
• Interface with employees, HR, payroll teams, and managers via phone and email.
• Maintain accurate internal records of leave requests and documentation.
• Partner with internal payroll teams to ensure employees are paid accurately and on time.
• Partner with internal claims management team to file and manage claim filings.
• Use tools to manage, communicate and update all stages of a leave.
• Work with Customer Experience department to maintain Service Level Agreements and Customer Satisfaction.
• Collect and share product feedback and implement process improvements.

Required qualifications

• More than 2 years of client-facing experience where relationship-building is valued.
• Strong collaboration and communication skills.
• Ability to understand and interpret basic payroll calculations.
• Superior organization skills and detail-oriented.
• Outstanding verbal and written communication skills.
• Ability to handle confidential information appropriately.

About the company

Sparrow is a high-tech employee leave management solution. The company is headquartered in San Francisco but all employees work remotely across the country.