Senior Customer Success Manager

The role

The Senior Customer Success Manager drives customer adoption and success for strategic customers. This person acts as a trusted advisor to align Specright's product with customer business goals and handles the end to end customer journey through renewal.

What you will do

• Own the full end to end customer journey and relationship post-implementation through to renewal
• Develop trusted advisor relationships with customer executive sponsors and decision makers
• Engage customers through workshops and EBRs to identify business objectives and outcomes
• Establish and oversee product adoption, feature training and development of best practices
• Facilitate the development of a community of Specright customers
• Identify and grow opportunities and collaborate with sales teams for growth and retention
• Understand and assess customer requirements, adoption levels and corporate structure
• Drive ongoing key feature enablement
• Disseminate application and vertical best practices to each customer's industry
• Serve as a mentor to peer CSMs and wider Client Services organization teams

Required qualifications

• Ability to travel up to 30% of time to conduct strategic EBR customer onsites
• 5+ years relevant work experience in a senior Account Manager or CSM type role
• At least two years supporting large strategic type customers
• Bachelor's degree from a four year institution
• Ability to navigate complex customer organizations effectively
• Experience delivering highly effective executive-level presentations
• Proven experience managing large, complex SaaS project implementations
• Excellent presentation, written, and oral communication skills

Nice to have

• Experience in SaaS account management or strategy consulting
• Desire to work in a highly fast paced environment
• Prior experience working with complex products that tie into the Salesforce ecosystem
• Working at companies that are in or tangentially related to the Spec Management or Packaging industries

About the company

Specright is a 100% remote company with an entrepreneurial, informal, versatile, intelligent, and fast-paced culture. It provides a purpose-built platform for Specification Management to help companies digitize and map their supply chain.