Customer Success Engineer

The role

The Customer Success Engineer serves as a technical partner to customers post-sale to ensure onboarding, adoption, and value realization. This role bridges Customer Success, Professional Services, Product, and Engineering with a focus on Salesforce-based integrations and data models.

What you will do

• Partner with Customer Success Managers to support onboarding, implementations, and ongoing technical success
• Translate customer business requirements into scalable technical solutions within Salesforce and related systems
• Guide customers on best practices for configuration, automation, and system design
• Support customer health initiatives by identifying technical risks and driving resolution
• Configure and optimize Salesforce objects, fields, flows, validations, and automations
• Design and support integrations between Salesforce and third-party systems
• Troubleshoot complex technical issues related to data integrity, performance, and system behavior
• Maintain technical documentation including solution designs, configurations, and integration diagrams
• Act as a technical liaison between customers and internal Product, Engineering, and Support teams
• Provide feedback to Product on customer use cases, technical gaps, and enhancement opportunities

Required qualifications

• SaaS, Consumer Goods, Food & Beverage, Packaging or Supply Chain industry experience
• Minimum 2-3 years in a relevant Customer Engineering Support, Implementation or Success role
• Salesforce.com knowledge
• Active Administrator credential
• Ability to manage multiple customers' task prioritization
• Excellent communication, interpersonal, email and organizational skills
• Attention to detail
• Highly Accountable
• Time management with respect to managing multiple projects at once
• Fast learner, team player, can-do attitude, highly organized, execution-oriented, problem solver
• Positive and Inquisitive Attitude
• Ability to provide technical solutions for medium to high complexity projects

Nice to have

• Advanced Admin
• Platform App Builder
• Developer

About the company

Specright is a platform for Specification Management that helps companies digitize, map, and take action across their supply chain. The company is 100% remote with an entrepreneurial, informal, and fast-paced culture.