Customer Success Manager - Korea

The role

You will own a portfolio of direct B2B accounts to drive renewal, retention, and learner engagement. You will manage onboarding, deliver business reviews, and monitor usage data to ensure program success.

What you will do

• Own a portfolio of direct B2B accounts
• Onboard new customers and their admins
• Monitor usage data to spot at-risk accounts
• Deliver data-backed business reviews
• Partner with Marketing on engagement campaigns
• Spot expansion signals and partner with Sales
• Summarize product gaps for Product and Engineering
• Keep accounts and activity clean in HubSpot

Required qualifications

• 3+ years in Customer Success or Account Management in B2B SaaS
• Native or near-native fluency in Korean
• Business proficiency in English
• Comfort with data
• Strong customer communication
• Reliable execution across many accounts at once
• A builder's instinct

Nice to have

• Experience in EdTech, HR tech, or the Korean corporate training (기업교육) landscape
• Familiarity with CRM and customer success platforms (HubSpot, etc.)
• Experience at a fast-growth startup or early-stage team
• Cross-functional experience with Sales, Marketing, and Product
• You've learned a language yourself and know what makes it hard to stick with

About the company

Speak is an AI company building a conversation-first language learning experience. It launched in South Korea in 2019 and is one of the world's leading AI companies.