Bioinstrumentation Support Engineer

The role

This person will perform instrument installations, preventive maintenance, and troubleshooting for the SPEAR S.W.I.F.T. platform. The role involves 70% field work at customer labs and 30% in-house engineering development in Woburn, MA.

What you will do

• Lead on-site instrument installations, IQ/OQ protocols, and site acceptance testing
• Perform preventive maintenance and unscheduled service calls
• Troubleshoot mechanical, electrical, thermal, optical, fluidic, and software subsystems
• Serve as technical point of contact for assigned customer accounts
• Diagnose and resolve instrument issues via phone, video, or on-site travel
• Coordinate with Formulatrix field service team on liquid handler support
• Document field activities in Jira and internal tracking systems
• Manage field spare parts kit and support outbound shipment logistics
• Develop proficiency in SPEAR assay workflows to troubleshoot failures
• Apply field data to engineering root cause investigations and design improvements

Required qualifications

• Bachelor's degree in Biomedical Engineering, Mechanical Engineering, Electrical Engineering, Bioengineering, or related technical field
• Associate's degree with 5+ years of relevant field service or instrumentation experience
• 3+ years of experience in field service, field applications support, or instrumentation engineering in a life science, diagnostics, or analytical instrumentation environment
• Demonstrated experience with instrument installation and IQ/OQ/PQ execution
• Strong electromechanical troubleshooting skills
• Comfort reading and interpreting mechanical drawings, electrical schematics, and software/firmware logs
• Working familiarity with IT/networking fundamentals
• Familiarity with immunoassay or molecular biology workflows
• Proficiency with standard test equipment and common productivity tools
• Willingness and flexibility to travel up to 70%
• Valid driver's license
• Ability to lift and position instrument components up to 50 lbs

Nice to have

• Experience with liquid handling platforms (Formulatrix, Hamilton, Beckman, Tecan, or similar)
• Experience with qPCR/thermal cycling instrumentation
• Experience working in or with startup/early-commercial-stage companies
• Basic scripting or data analysis skills (Python, Excel/VBA, or similar)

Benefits

• Competitive compensation
• Meaningful stock ownership
• Comprehensive benefits

About the company

Spear Bio, founded in 2021, is a well-funded and rapidly growing biotech start-up headquartered in Woburn, Massachusetts. The company uses proprietary SPEAR technology to provide scalable, ultrasensitive solutions for early disease diagnosis and monitoring.