Senior Customer Success Manager

United States, Remote. Posted 17 days ago

The role

You will own outcomes for a portfolio of mid-market and enterprise accounts. You will drive product adoption, build stakeholder relationships, and identify expansion opportunities.

What you will do

Own the post-implementation relationship for a portfolio of accounts
Drive adoption of Spekit across customers' revenue teams
Build multi-threaded relationships with VP and C-level stakeholders
Lead strategic business reviews
Act as the voice of the customer inside Spekit
Identify and develop customer advocates
Proactively monitor account health using data
Manage escalations with urgency and transparency
Collaborate with Sales to identify and close expansion opportunities
Maintain deep product expertise

Required qualifications

4–8 years of experience in Customer Success, Account Management, or a strategic customer-facing role at a B2B SaaS company
Track record of owning net revenue retention
Ability to build relationships at the VP and C-suite level
Experience managing a portfolio of mid-market or enterprise accounts with ARR in the $30K–$200K+ range
Comfort operating in a fast-moving startup
Strong analytical instincts
Exceptional communication and facilitation skills
Experience with Salesforce, Vitally, Gainsight, or similar CS tooling
Experience with AI tools like Claude, ChatGPT, etcc
Must be legally authorized to work in the US

Nice to have

Familiarity with the sales enablement, revenue intelligence, or digital adoption space

Benefits

Competitive salary
Equity
Full benefits (medical, dental, vision)
Generous PTO

Before you apply

Must be authorized to work in the U.S. without current or future need for sponsorship
Must be located in and able to work from one of the following states: AZ, CA, CO, FL, GA, IL, LA, MA, MI, NC, NJ, NV, NY, OR, TX, UT, VA, WA, WI

About the company

Spekit is building a context-aware experience and content platform for revenue enablement. It is recognized as a Visionary in Gartner’s 2025 Magic Quadrant™ for Revenue Enablement Platforms.