Spoton
Client Onboarding Specialist
Mexico City, Mexico City, Mexico. Posted 16 days ago
The role
You will lead the Point of Sale implementation for enterprise and mid-market clients. You will manage the onboarding journey from initial engagement to activation through project management and technical configuration.
What you will do
- Lead onboarding consultations with key decision-makers.
- Serve as the primary contact for executive stakeholders.
- Identify and mitigate potential roadblocks.
- Partner with Success and Support teams for post-installation transitions.
- Conduct detailed configuration calls for multi-location operations.
- Collaborate with Engineering, Sales, and Implementation teams.
- Ensure technical components are tested and validated.
- Manage onboarding timelines, deliverables, and dependencies.
- Maintain documentation in CRM and project management tools.
- Develop and refine onboarding playbooks.
Required qualifications
- Deep expertise in restaurant technology, POS platforms, and operational best practices.
- Exceptional executive communication and presentation skills.
- Advanced proficiency in virtual training, remote onboarding, and implementation best practices.
- Strong analytical and problem-solving skills.
- Proven ability to lead cross-functional initiatives and manage competing priorities.
- Experienced with CRM platforms, project management tools, and data-driven reporting.
- Knowledge of restaurant operations, enterprise hospitality solutions, or related industries.
- Experienced implementing or supporting enterprise POS solutions for multi-location clients.
- Skilled in client-facing project management or onboarding.
- 2 – 5 years of professional experience in customer success or related roles.
- Bachelor’s degree in Hospitality Management, Business Administration, or a related field.
- Fluent in English and Spanish (written and verbal).
Nice to have
- Experience in fintech or SaaS environments
- Additional languages
About the company
SpotOn provides restaurant technology including point-of-sale and AI-powered profit tools to help independent restaurants compete. They are a multi-year recipient of Great Places to Work and Built In’s Best Workplaces awards.