Software Implementation & Support Specialist – India (Remote)

The role

You will implement DayCheck, an earned wage access solution, for new merchants. You will also support product growth and handle escalated support cases involving advanced troubleshooting.

What you will do

• Lead the setup and configuration of new DayCheck accounts
• Validate account setup by running tip flow checks and pre-launch QA steps
• Train merchants and internal teams on DayCheck workflows and reporting logic
• Oversee new merchant launches and verify initial payroll setup and reconciliation
• Become an expert in DayCheck and Teamwork integration logic
• Handle advanced support requests related to implementation, money movement, and reconciliation
• Monitor new activation cases and document progress
• Work closely with global teammates in Implementation, Product, Engineering, Support, and Customer Success
• Contribute to tooling improvements and process documentation

Required qualifications

• 4+ years of experience in product implementation, technical onboarding, or customer support roles
• Strong problem-solving skills and comfort working with multiple systems and internal tools
• Proven ability to convey complex step-by-step instructions in layman's terms
• Excellent written and verbal communication and clear documentation habits
• Excellent organizational skills
• Keen attention to detail
• Solution-oriented
• Strong customer empathy
• Ability to maintain professionalism in a client-facing role
• Ability to think through edge cases and troubleshoot across integrated systems
• Ability to work independently and in a collaborative team environment
• Ability to effectively manage multiple projects simultaneously

Nice to have

• Experience with restaurant operations, Point-of-Sale (POS) systems, payroll platforms, earned wage access tools, or labor management platforms
• Bachelor’s Degree

Benefits

• Medical Insurance with coverage up to INR 8,00,000 for the employee and their family
• Education Assistance – reimbursement of up to $1,000 USD per calendar year for professional development

About the company

SpotOn provides restaurant tech including point-of-sale and AI-powered profit tools to help independent restaurants compete. The company is recognized as a Great Place to Work.