Project Manager - Customer Experience Operations, Afternoon Shift

The role

You will lead small-to-medium projects that improve operational workflows and the client experience at SpotOn. You will define scope and timelines, report progress to stakeholders, and manage risks across several initiatives at once.

What you will do

• Lead end-to-end execution of projects that impact the client experience organization, on time.
• Define project scope, timelines and deliverables aligned with business objectives.
• Write and maintain roadmaps, status reports and risk assessments.
• Track project KPIs such as milestone adherence, process adoption and efficiency.
• Identify and implement process improvements to speed up customer resolution times.
• Work with leadership to analyze pain points and build scalable solutions.
• Align with Client Experience, Product and Engineering teams on project goals.
• Run cross-functional meetings to share progress, gather feedback and solve problems.
• Plan and run training and communication to get process changes adopted.
• Identify project risks early and set mitigation strategies.

Required qualifications

• 3+ years of management experience.
• Willing to work from the Kraków office 3 times per week.
• Willing to work the afternoon shift (2 PM to 10 PM CET).
• Ability to analyze data and turn insights into actionable improvements.
• Proficiency in project management tools such as Asana, Jira, Monday.com, Smartsheet or Confluence.
• Strong communication skills and the ability to influence stakeholders at all levels.
• Self-starter with a problem-solving mindset and a strong sense of ownership.

Nice to have

• PMP, CAPM, or Agile/Scrum certification.
• Experience in SaaS, Fintech or customer support organizations.
• Comfort working with Salesforce or comparable platforms.

Benefits

• Access to e-learning platforms.
• Fully paid private healthcare in LuxMed.
• Access to the Worksmile platform with a monthly top-up.
• Subsidized breakfast and lunch via vending machine in the Kraków office; lunches in the Gdańsk office once a week.
• A laptop and essential work equipment provided.
• New, modern office in the city centre.
• Access to the company library.
• Chill out room with a PlayStation and games.
• Free snacks and beverages in the kitchen.
• Company parties and social activities.
• Employee referral program.
• Relocation package within Poland.

Before you apply

• Visa sponsorship is not available for U.S. based roles; this posting does not describe visa rules for the Kraków role.
• The company will never ask candidates to pay fees, buy equipment or share sensitive financial information during hiring.

About the company

SpotOn builds restaurant technology, including a point-of-sale system and AI-powered profit tools, for independent restaurants. It is an equal opportunity employer, and the posting says it has been recognized as a great place to work.