Product Manager (Owner Experiences)

The role

This Product Manager owns the Merchant Dashboard for the SpotOn restaurant software suite. You will define how merchants navigate, configure, monitor, and grow their business. You will collaborate with Engineering, Design, Marketing, Data Science, and GTM teams.

What you will do

• Define the product strategy for SpotOn restaurant software suite.
• Own and manage the product roadmap.
• Make data-informed trade-offs based on customer needs, market dynamics, and business priorities.
• Bring an innovative mindset to product design and vision.
• Partner with Engineering, Design, Marketing, Data Science, Ops and GTM teams.
• Analyze market trends, customer feedback, competitive offerings, and emerging technologies.
• Lead a continuous cycle of experimentation, learning, and iteration.
• Cultivate relationships with internal stakeholders and external partners.
• Collaborate with product marketing on product positioning.

Required qualifications

• 4+ years of relevant product management experience or equivalent
• Deep understanding of the product development lifecycle
• Technically fluent to engage with engineers and understand APIs and systems architecture
• Metrics-driven work style
• Exceptional communication skills
• Ability to understand customer needs
• Ability to make decisions with imperfect information
• Ability to lead without authority
• Ability to manage chaos, ambiguity, and complexity

Nice to have

• Experience with restaurant or hospitality software
• Hands-on restaurant or hospitality experience (e.g., working in a restaurant, bar, or cafe)

Benefits

• Medical, Dental and Vision Insurance
• 401k with company match
• RSUs
• Paid vacation
• 10 company holidays
• Sick time
• Volunteer time off
• Employee Resource Groups
• Monthly cell phone and internet stipend
• Tuition reimbursement for up to $2,000 per calendar year

Before you apply

• Work authorization in the U.S. is required
• Visa sponsorship is not available for this role

About the company

SpotOn provides tools for independent restaurants to compete and win, including point-of-sale and AI-powered profit tools. The company has been named the #1 Restaurant POS by G2 and is a Great Place to Work.