Installation Specialist - Tampa, FL (Bilingual - English/Spanish)

The role

The Installation Specialist ensures restaurant sites are prepared for POS installations through virtual assessments and on-site execution. This role involves installing hardware, performing site surveys, and delivering staff training. The specialist also serves as a technical escalation point and mentors junior staff.

What you will do

• Conduct virtual assessments and validate wiring, electrical, and networking readiness
• Perform advanced diagnostics like traceroutes and port checks
• Install and configure POS hardware including workstations, printers, and routers
• Complete cabling, patching, and connectivity setup
• Deliver onsite training and live support for staff and management
• Implement menu and system updates
• Lead follow-ups to confirm remediation and support junior specialists
• Maintain detailed records in internal systems
• Adhere to SOPs, SLAs, and checklists
• Travel regularly to client sites

Required qualifications

• Bilingual proficiency in Spanish required
• Fluent in English (written and verbal)
• 2-3 years of restaurant and/or technical support experience
• High school diploma or GED
• Demonstrated success in 50+ POS installations or comparable technical deployments
• Valid driver’s license
• Reliable transportation with active auto insurance
• Ability to lift and carry up to 50 pounds
• Ability to stand and walk for extended periods
• Background in customer-facing roles, IT support, implementation, or technical project leadership

Nice to have

• Experience in fintech or SaaS environments
• Associate degree in Information Technology, Computer Networking, Systems Administration, Engineering Technology, Business Administration, Hospitality Management or a related field

Benefits

• Medical, Dental, and Vision Options
• HSA with Employer Match
• Company-Paid Life Insurance & Disability
• 401(k) Retirement Savings & Annual Employer Match
• Pre-Tax Commuter Benefits
• Paid Parental Leave
• Paid vacation
• 10 company holidays (including 1 floating holiday)
• Sick time
• Volunteer time off
• Monthly cell phone and internet stipend
• Education reimbursement up to $2,000 per calendar year

Before you apply

• Work authorization in the U.S. is required
• Visa sponsorship is not available for this role

About the company

SpotOn provides independent restaurants with tools to compete, including point-of-sale and AI-powered profit tools. The company is a multi-year recipient of Great Places to Work and Built In’s Best Workplaces awards.