Installation Specialist - Orlando, FL (Bilingual English/Spanish)

The role

The Installation Specialist ensures restaurant sites are prepared for POS installations through virtual assessments and on-site execution. This role involves performing site surveys, installing hardware, and delivering staff training. The specialist also troubleshoots complex infrastructure issues and mentors junior staff.

What you will do

• Conduct virtual assessments and validate wiring, electrical, and networking readiness
• Perform advanced diagnostics like traceroutes and port checks
• Provide technical guidance to clients and vendors
• Collaborate with Project Managers, Technicians, and Engineering
• Install and configure POS hardware including workstations, printers, and routers
• Complete cabling, patching, and connectivity setup
• Deliver onsite training and live support for staff and management
• Implement menu/system updates and reporting configuration
• Maintain detailed records in internal systems
• Lead follow-ups to confirm remediation and support junior specialists

Required qualifications

• High school diploma or GED
• Bilingual proficiency in Spanish
• Fluent in English (written and verbal)
• 2-3 years of restaurant and/or technical support experience
• Demonstrated success in 50+ POS installations or comparable technical deployments
• Understanding of networking infrastructure including low-voltage cabling, routers, switches, and Wi-Fi optimization
• Experience with restaurant POS systems, multi-terminal deployments, and technology installations
• Proficient with Microsoft Office, Google Workspace, CRM platforms, and ticketing systems
• Valid driver’s license
• Reliable transportation with active auto insurance
• Ability to travel up to 75% of the time, including up to 50% overnight travel
• Ability to lift and carry items weighing up to 50 pounds

Nice to have

• Associate degree in Information Technology, Computer Networking, Systems Administration, Engineering Technology, Business Administration, Hospitality Management or a related field
• Experience in fintech or SaaS environments

Benefits

• Medical, Dental, and Vision Options
• HSA with Employer Match
• Company-Paid Life Insurance & Disability
• 401(k) Retirement Savings & Annual Employer Match
• Pre-Tax Commuter Benefits
• Paid Parental Leave
• Paid vacation
• 10 company holidays (including 1 floating holiday)
• Sick time
• Volunteer time off
• Monthly cell phone and internet stipend
• Education reimbursement up to $2,000 per calendar year

Before you apply

• Work authorization in the U.S. is required
• Visa sponsorship is not available for this role

About the company

SpotOn provides independent restaurants with tools to compete, including point-of-sale and AI-powered profit tools. The company is rated as a top-rated point-of-sale for various businesses and has been awarded Great Places to Work.