Spoton
Client Experience Specialist
Remote, O'ahu, Hawaii. Posted 15 days ago
The role
This role provides local support to restaurant and hospitality clients during onboarding, implementation, and ongoing use of SpotOn technology. The specialist will assist clients with troubleshooting and product information in both Chinese and English.
What you will do
- Provide local client support in both Chinese and English
- Assist restaurant and hospitality clients with questions, troubleshooting, and day-to-day support needs
- Support new clients throughout onboarding, setup, implementation, and go-live
- Help translate or clarify product, operational, and support information for Chinese-speaking clients
- Coordinate with the Hawaiʻi sales, implementation, and support teams
- Conduct follow-ups with clients to ensure they are comfortable and successful with SpotOn products
- Assist with basic POS hardware and software troubleshooting
- Escalate technical or operational issues to the appropriate internal teams
- Maintain accurate notes and communication regarding client requests and outstanding items
- Provide an exceptional, relationship-focused customer experience
Required qualifications
- Fluent in Chinese and English
- Strong communication and interpersonal skills
- Customer-service mindset and willingness to help
- Comfortable learning new technology and troubleshooting basic technical issues
- Highly organized, responsive, and dependable
- Ability to work both independently and collaboratively
- Comfortable working directly with restaurant owners, managers, and staff
Nice to have
- Restaurant, hospitality, customer service, technology, or POS experience
Benefits
- Medical, Dental, and Vision Options
- HSA with Employer Match
- Company-Paid Life Insurance & Disability
- 401(k) Retirement Savings & Annual Employer Match
Before you apply
- Work authorization in the U.S. is required
- Visa sponsorship is not available for this role
About the company
SpotOn builds restaurant tech including point-of-sale and AI-powered profit tools to help independent restaurants compete. They provide solutions backed by humans to help operators boost profit and work smarter.