Manager, Sales Operations (Partnerships)

The role

This role leads the operational function that enables the Partnerships organization to scale. The Manager owns processes, systems, data, reporting, and operating cadence to support Partnerships leadership and relationship managers.

What you will do

• Lead the operations function and manage one team member
• Own the end-to-end operating process for partner-referred opportunities
• Design, document, and improve core operating processes of the Business Development team
• Define and track operational and commercial KPIs
• Own the BD team's technology stack including Salesforce and PowerBI
• Partner with Sales and Business Development leadership on planning cycles
• Lead the implementation of new programs and initiatives
• Own the recurring operating cadence for partner program enrollment and onboarding
• Plan and execute partner- and customer-facing events
• Own the departmental budget tracking process

Required qualifications

• Demonstrated ability to lead and develop a team
• Exceptional organizational and program management skills
• Strong analytical mindset
• Proven ability to design and implement process at scale
• Customer service mindset and/or client management skills
• Commitment to teamwork
• Willingness to adapt when necessary
• 5+ years of experience in business development, sales, operations, or customer/client management
• 2+ years of direct people management experience, or demonstrated equivalent leadership of a team or function
• 3+ years of experience supporting clients in the hospitality industry
• Must have Salesforce experience
• Must have experience supporting and improving an organization's sales process

Nice to have

• Experience owning or administering Salesforce workflows and reporting
• Experience with budget management and vendor or procurement processes
• Experience coordinating cross-functional enablement, training, or compensation-adjacent processes

Benefits

• Medical, Dental, and Vision Options
• HSA with Employer Match
• Company-Paid Life Insurance & Disability
• 401(k) Retirement Savings & Annual Employer Match
• Restricted Stock Units (RSUs)
• Pre-Tax Commuter Benefits
• Paid Parental Leave
• Paid vacation, 10 company holidays (including 1 floating holiday), sick time, and volunteer time off
• Monthly cell phone and internet stipend
• Education reimbursement up to $2,000 per calendar year

Before you apply

• Work authorization in the U.S. is required
• Visa sponsorship is not available for this role

About the company

SpotOn builds restaurant tech, including point-of-sale and AI-powered profit tools, to help independent restaurants compete. The company is a multi-year recipient of Great Places to Work and Built In’s Best Workplaces awards.