Trainer - Afternoon Shift

The role

The Associate Trainer supports the delivery of the standardized Onboarding Core Curriculum for new employees across the CX organization. This role assists with scheduling, session logistics, and trainee documentation.

What you will do

• Assist in delivering the standardized Week 1 CX-wide Core Curriculum to new hires.
• Support facilitation of instructor-led training (ILT) sessions.
• Assist with scheduling, credential setup, and coordination of onboarding logistics.
• Document trainee progress, milestones, and completion checklists.
• Support hands-on exercises, simulations, and role-plays under trainer guidance.
• Deliver refresher or ad-hoc training under request from Enablement Partners.
• Assist in maintaining and updating training materials for operational needs.
• Work with SMEs, floor managers, and Enablement Partners to ensure training aligns with operational requirements.
• Communicate training objectives and expectations clearly to trainees and stakeholders.
• Collect trainee feedback and assist in identifying gaps in learning materials.

Required qualifications

• Availability for afternoon shift (14:00–22:00 PL time)
• 1 year of professional experience in customer success or related roles.
• Fluent Polish and strong English communication skills (written and spoken)
• Familiarity with adult learning principles and instructional methods
• Basic facilitation and classroom management skills
• Communication and active listening
• Documentation and record-keeping
• Collaboration and teamwork
• Attention to detail and accuracy
• Adaptability and flexibility

Benefits

• Fully paid private healthcare in LuxMed
• Access to the Worksmile platform with a monthly top-up
• Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
• A laptop and essential work equipment provided by the company
• New, modern, bright and comfortable office space in the city centre
• Access to the company’s library
• Great working atmosphere
• Chill out room with a PlayStation and games
• Free snacks and beverages in a kitchen
• Company parties and social activities
• Employee referral program
• Relocation Package within Poland

About the company

SpotOn provides independent restaurants with tools to compete and win, including point-of-sale and AI-powered profit tools. The company is a multi-year recipient of Great Places to Work and Built In’s Best Workplaces awards.