Customer Service Agent - Call Center - Night Shift

Kraków, Lesser Poland Voivodeship, Poland. Posted 4 months ago

The role

The Support Expert I serves as the first point of contact for clients. This person will provide support across software and hardware environments through phone-based customer service.

What you will do

Handle inbound phone-based customer support
Troubleshoot and resolve technical issues related to POS systems, payment devices, and peripherals
Guide clients through basic setup, updates, and everyday use of the platform
Log all interactions and actions in CRM/ticketing systems
Escalate complex cases to Tier 2 with documentation
Identify recurring issues to improve processes and product
Collaborate with internal teams to improve service quality

Required qualifications

Availability for night shift (22:00 PM to 6:00 AM PL time)
Willingness to work weekends and public holidays
1–3 years of professional experience in customer success, call center, or related roles
Strong English communication skills (written and spoken)
Foundational troubleshooting and analytical skills for software and hardware environments
Basic understanding of system connectivity and networking fundamentals (Wi-Fi, IP configuration, Bluetooth pairing)
Customer-focused mindset
Detail-oriented and organized

Nice to have

Fluency in Spanish and Polish

Benefits

Fully paid private healthcare in LuxMed
Access to the Worksmile platform with a monthly top-up
Subsidized access to breakfast and lunch through the vending machine in Kraków office
Lunches in Gdańsk office once a week
Laptop and essential work equipment provided
New, modern, bright and comfortable office space in the city centre
Access to the company’s library
Great working atmosphere
Chill out room with a PlayStation and games
Free snacks and beverages in a kitchen
Company parties and social activities
Employee referral program

About the company

SpotOn provides independent restaurants with tools like point-of-sale and AI-powered profit tools to help them compete. The company is recognized as a Great Place to Work.