Client Onboarding Specialist

The role

You will lead the onboarding journey for enterprise and mid-market clients with 5 or more locations. You will manage POS implementations, coordinate with stakeholders, and ensure system configuration and optimization.

What you will do

• Lead onboarding consultations with key decision-makers
• Serve as the primary contact for executive stakeholders
• Identify and mitigate potential roadblocks
• Partner with Success and Support teams for post-installation transitions
• Conduct detailed configuration calls for multi-location operations
• Collaborate with Engineering, Sales, and Implementation teams
• Ensure technical components are tested and validated
• Manage onboarding timelines, deliverables, and dependencies
• Maintain documentation in CRM and project management tools
• Develop and refine onboarding playbooks

Required qualifications

• Deep expertise in restaurant technology, POS platforms, and operational best practices
• Exceptional executive communication and presentation skills
• Advanced proficiency in virtual training, remote onboarding, and implementation best practices
• Strong analytical and problem-solving skills
• Ability to lead cross-functional initiatives and manage competing priorities
• Experienced with CRM platforms and project management tools
• Knowledge of restaurant operations, enterprise hospitality solutions, or related industries
• Experienced implementing or supporting enterprise POS solutions for multi-location clients
• Skilled in client-facing project management or onboarding
• 2 – 5 years of professional experience in customer success or related roles
• Bachelor’s degree in Hospitality Management, Business Administration, or a related field
• Fluent in English (written and verbal)

Nice to have

• Experience in fintech or SaaS environments
• Additional languages

Benefits

• Medical, Dental and Vision Insurance
• 401k with company match
• RSUs
• Paid vacation
• 10 company holidays
• Sick time
• Volunteer time off
• Employee Resource Groups
• Monthly cell phone and internet stipend
• Tuition reimbursement up to $2,000 per calendar year

Before you apply

• Work authorization in the U.S. is required
• Visa sponsorship is not available for this role

About the company

SpotOn provides restaurant technology including point-of-sale and AI-powered profit tools to help independent restaurants compete. They are recognized as a top-rated POS provider and a Great Place to Work.