Installation Specialist - Pittsburgh, PA

The role

The Installation Specialist ensures restaurant sites are prepared for POS installations through virtual assessments and on-site execution. This role involves performing site surveys, installing hardware, and delivering staff training. The specialist also serves as a technical escalation point and mentors junior staff.

What you will do

• Conduct comprehensive virtual assessments and site surveys
• Validate readiness of wiring, electrical, networking, and internet performance
• Perform advanced diagnostics and document infrastructure gaps
• Provide technical guidance to clients and vendors
• Collaborate with Project Managers, Technicians, and Engineering
• Install and configure POS hardware including workstations, printers, and routers
• Complete cabling, patching, and connectivity setup
• Deliver onsite training and live support for staff and management
• Implement menu/system updates and reporting configuration
• Maintain detailed records in internal systems

Required qualifications

• 2-3 years of restaurant and/or technical support experience
• Demonstrated success in 50+ POS installations or comparable technical deployments
• High school diploma or GED
• Fluent in English (written and verbal)
• Reliable transportation
• Valid driver’s license
• Driving record that meets company standards
• Active auto insurance
• Ability to travel up to 75% of the time, including local and out-of-state
• Ability to stand and walk for extended periods
• Ability to lift and carry items weighing up to 50 pounds

Nice to have

• Experience in fintech or SaaS environments
• Associate degree in Information Technology, Computer Networking, Systems Administration, Engineering Technology, Business Administration, Hospitality Management or a related field

Benefits

• Medical, Dental, and Vision Options
• HSA with Employer Match
• Company-Paid Life Insurance & Disability
• 401(k) Retirement Savings & Annual Employer Match
• Pre-Tax Commuter Benefits
• Paid Parental Leave
• Paid vacation
• 10 company holidays (including 1 floating holiday)
• Sick time
• Volunteer time off
• Monthly cell phone and internet stipend
• Education reimbursement up to $2,000 per calendar year

Before you apply

• Work authorization in the U.S. is required
• Visa sponsorship is not available for this role

About the company

SpotOn provides independent restaurants with tools like point-of-sale and AI-powered profit tools to compete and win. The company is a multi-year recipient of Great Places to Work and Built In’s Best Workplaces awards.