Strategy & Operations, Healthcare - Patient Operations

The role

You will own high-priority patient operations initiatives from problem definition through execution and measurement. You will identify operational bottlenecks, design manual pilots, and partner with cross-functional teams to turn manual workflows into scalable systems.

What you will do

• Own high-priority patient operations initiatives from problem definition through execution, measurement, and iteration
• Identify operational bottlenecks that prevent patients from booking, completing, or receiving care
• Conduct recurring quality assurance reviews to understand why appointments fail to complete
• Design and run manual pilots to improve appointment completion, patient re-engagement, scheduling workflows, and service delivery
• Develop lightweight models, reports, or analyses to identify appointments or patient segments at higher risk of failure
• Scope new partner-requested services end to end
• Roll out proven workflows to frontline teams and monitor performance
• Partner with Clinical Operations to ensure workflows support patient experience and safety
• Work with Product and Engineering to translate manual workflows into scalable systems
• Build clear project plans, define milestones, manage stakeholders, and drive cross-functional initiatives

Required qualifications

• 2–5 years in consulting, banking, business operations, strategy and operations, healthcare operations, health-tech operations, or a similar analytical and execution-oriented role
• Worked in a healthcare, health-tech, clinical operations, payer/provider, digital health, or patient-facing operating environment
• Worked in a startup, high-growth company, or similarly fast-moving environment
• Owned ambiguous problems end to end
• Used data to diagnose operational issues, prioritize opportunities, and measure initiative success
• Worked cross-functionally with teams such as Product, Engineering, Operations, Clinical, Finance, or frontline teams
• Balanced multiple projects at once
• Operated effectively with shifting priorities, incomplete information, and imperfect processes
• Built clear analyses, project plans, business cases, operating docs, or decision memos
• Pulled, manipulated, or analyzed data using tools such as SQL, Excel, Google Sheets, BI tools, or AI-assisted workflows
• Used AI tools to move faster, improve analysis, summarize information, automate workflows, or create operational leverage
• Communicated clearly with both senior leaders and frontline operators

Nice to have

• Pre-IPO health-tech experience
• Experience in patient operations, clinical operations, care delivery, payer operations, provider operations, care navigation, scheduling, utilization, quality, or other healthcare workflows
• Consulting or banking background and have since worked in a startup or operating role
• Experience in business operations or strategy and operations at a high-growth health-tech company
• Worked at a pre-IPO or high-growth startup, particularly between Series A and Series D
• Experience with marketplace-style operations, scheduling, dispatch, utilization, capacity planning, or 1099 / contractor workforce coordination
• Worked with regulated healthcare data, patient workflows, clinical protocols, or PHI-aware operating environments

Benefits

• Meaningful pre-IPO equity
• Medical, dental, and vision plans 100% paid for you and your dependents
• Flexible PTO
• 10 paid holidays per year
• 401(k) with match
• 16-week parental leave policy for birthing parent
• 8 weeks for all other parents
• HSA + FSA contributions
• Life insurance
• Short and long-term disability coverage
• Free daily lunch in-office
• Annual learning stipend

About the company

Sprinter Health reimagines how people access care by bringing it directly to their homes. The company has supported more than 2 million patients across 22+ states.