Customer Success Engineer

The role

You will help customers deploy, integrate, troubleshoot and scale Sprig across their organizations. You will work directly with product teams, researchers and technical stakeholders, and act as a trusted technical advisor on complex engagements.

What you will do

• Diagnose and troubleshoot integration issues, and conduct technical demos aligned with business and product goals.
• Troubleshoot technical issues related to integrations, SDK implementations, APIs, survey deployments and platform configuration.
• Lead technical onboarding and implementation for a portfolio of mid-market customers.
• Act as liaison with product and engineering teams on escalations, with detailed discovery for product teams.
• Collaborate with Product and Engineering on common customer requests, workarounds, feature releases and technical documentation.
• Support Sales and Customer Success on technical evaluations, renewals, expansions and customer growth.

Required qualifications

• 2-4+ years of experience as a customer support engineer.
• Strong troubleshooting and problem-solving skills, with the ability to navigate ambiguous technical problems independently.
• Problem solver mindset, with curiosity about why things happen and willingness to dig into source code.
• Ability to communicate complex technical concepts clearly to technical and non-technical audiences.
• Highly collaborative and comfortable working cross-functionally with Sales, Product, Engineering and Customer Success.

Nice to have

• Experience supporting mid-market customers at a SaaS company.

Benefits

• Competitive salary
• Competitive employee equity
• 401K program
• Medical, dental and vision benefits
• FSA/HSA benefit
• $175/month commuter benefit
• Additional wellbeing benefits
• Flexible paid time off
• Paid parental leave
• Professional development stipend
• Lunch and dinner provided daily
• Company sponsored social events

Before you apply

• Candidates on F-1 student visas must have at least two years of remaining Optional Practical Training (OPT) at the time of hire.

About the company

Sprig is a customer survey platform rebuilt around AI agents, used by companies such as Microsoft, DoorDash, Notion, Figma, Coinbase and TripAdvisor. Backed by $85M from Andreessen Horowitz, Accel and First Round Capital.