Editor, Agent Experience

About the job

ABOUT THE ROLE STLabs is hiring someone to own how our agent comes across to the people it helps. The agent resolves IT and HR requests in Slack and email for employees who are often stuck or irritated; whether it feels competent, calm and helpful in those moments is the job. You own the agent's voice and the standard for a good interaction. Engineers build the models, prompts and evaluation tooling; you decide what they aim at and show them, with examples, when they miss. WHAT YOU WILL DO - Write and maintain the agent's voice and behavioral guidelines: how it explains, asks, admits uncertainty, declines, escalates and closes a loop. - Read real transcripts every week and turn what you find…