Product Designer, Service Management

The role

You will lead the design of a next-generation Service Management product. You will define how a self-service AI agent interacts with customers and prototype ways for the product to respond to requests.

What you will do

• Lead the design of our next-generation Service Management product.
• Use AI coding tools to explore, refine, and share your work.
• Build prototypes that you can test directly on customers.
• Define AI-driven experiences, including conversational flows and dynamic UIs.
• Collaborate with engineering & product to shape product direction.
• Help define and grow our design system.
• Iterate quickly in a high-velocity startup environment.

Required qualifications

• 3-6+ years of product design experience working on professional tools.
• A portfolio that demonstrates both your exceptional craft and use of AI coding tools to push it.
• Fluency in, and passion for, understanding how products and design processes are changing in the AI era.
• A deep appreciation for the value of both giving and receiving design critique.
• Mastery of atomic design principles and component-based UI architectures.
• Comfort working in a fast-paced, high-ownership startup environment.

Nice to have

• experience designing data visualizations and/or working with graph databases
• experience working in IT operations, ITSM, DevOps, or complex enterprise domains

Benefits

• Work directly with CEO and Head of Design
• Competitive salary + equity
• Full health, dental, and vision benefits

About the company

STLabs is an AI service management platform that resolves employee requests end-to-end, grounded in a living model of the enterprise.