Deployment Strategist

The role

You will own the customer experience from first touch through go-live. You will work with enterprise customers to identify impact and partner with Forward Deployed Engineers to deliver value.

What you will do

• Build trusted relationships with customers as their primary point of contact.
• Translate business needs into actionable use cases and deployment plans.
• Set clear success criteria with customers and track progress.
• Work with Forward Deployed Engineers to take pilots from concept to execution.
• Own timelines and anticipate roadblocks to deliver successful outcomes.
• Train customer teams and drive adoption post-go-live.
• Translate customer feedback into insights for Product and Engineering teams.
• Help shape how the company scopes, executes, and scales customer deployments.

Required qualifications

• 0–3 years of professional experience.
• Communicate clearly and build relationships naturally.
• Ability to engage with everyone from individual contributors to senior executives.
• Structured thinker who can break down ambiguous problems.
• Bias toward action and initiative.
• Relentlessly curious and excited about technology.
• Ability to juggle multiple priorities and sweat the details.
• Comfortable with ambiguity and changing priorities.

Nice to have

• Previous experience or internships in consulting, strategy and operations, business development, or customer-facing roles

Benefits

• Meaningful responsibility from day one.
• A front-row seat to building a company.
• Competitive compensation, equity, and benefits package.
• Collaborative, in-person environment.

About the company

STLabs is an AI service management platform that resolves employee requests end-to-end, grounded in a living model of the enterprise.