Enterprise Account Director

The role

You will own a small book of large brand clients (1,000+ employees) and be their main contact from kickoff through renewal. You will run onboarding, coach content, track performance, and grow the account.

What you will do

• Run onboarding: lead kickoff, map stakeholders, set up access and channels, train client teams on editorial guidelines
• Coach clients to turn internal or promotional material into stories publishers will pick up, with Editorial
• Hold regular syncs, track pacing against the contract, chase approvals, flag issues early
• Pull pickups, impressions, backlink and AI search data and connect it to client goals in business reviews
• Watch for account risks such as a champion leaving or slowed submissions, and bring a plan to your manager
• Find new teams, product lines or regions inside client companies and work with Sales to bring them in
• Keep notes, contacts, health scores and renewal dates up to date in the CRM
• Tell the team what works and what does not to improve the onboarding playbook

Required qualifications

• 4-6+ years in account management, client services, or customer success, including large or multi-stakeholder clients
• Experience owning renewal and expansion targets
• Working understanding of SEO, content marketing, earned media, or digital PR
• Confidence with senior clients, including telling them when a draft won't work and why
• Comfort reading performance data in tools like Google Analytics, Search Console, Ahrefs, or SEMrush
• Clear writing and strong organization

Nice to have

• Agency, newsroom, or PR background
• Familiarity with GEO or AI search
• Experience navigating procurement or legal review

Benefits

• Equity program
• Unlimited PTO
• 100% remote
• 3 months paid parental leave
• 401(k) match
• Full health and dental coverage
• Life insurance and short-term disability
• Team culture, events and retreats

About the company

Stacker helps brands and nonprofit newsrooms get their stories in front of more readers through free distribution to a network of 3,000+ news publishers. The company is bootstrapped and remote-first.