Head of Catastrophe and Emergency Response

The role

You will build and own the catastrophe plan, manage third-party administrators, and lead the Emergency Response Program. This role involves managing vendor capacity, regulatory reporting, and responding to real-world events.

What you will do

• Own the catastrophe plan including activation levels, roles, vendor capacity, and regulatory reporting.
• Run the response when an event hits by leading team calls and directing TPAs and field vendors.
• Manage claims TPAs regarding staffing, inventory, escalations, and payment approvals.
• Hold TPAs to service standards using scorecards and audits.
• Own the Emergency Response Program end to end.
• Work with Product and Engineering to automate exposure analysis and outreach.
• Own the vendor bench for field response, mitigation, housing, and adjusting.
• Brief leadership during events.
• Deploy people to insurance villages and with customers during events.

Required qualifications

• Led property claims through real catastrophe events.
• Managed TPAs or independent adjusting firms.
• Knowledge of state catastrophe reporting requirements and claim-handling deadlines.
• Ability to run a live response from the office and the field.
• Ability to make fast, sound calls with incomplete information.
• Comfortable building from a blank page in a small, fast-moving company.
• Authorized to work in the U.S.
• Can be considered on TN visas, O-1A visas, or H-1B transfers with three years or more remaining.

Nice to have

• Hurricane experience
• Wildfire experience
• Scoped automation with product and engineering teams
• Underwriting, inspection, or mitigation experience alongside claims
• Florida or high-net-worth property experience
• Built or run an emergency response program before

Benefits

• Above-market Health, Dental, and Vision coverage
• Weekly lunch stipend
• Flexible time off + holidays
• 401(k) plan
• Commuter benefits
• PAT & MAT Leave
• Short-Term and Long-Term Disability
• Monthly team gatherings
• In-office perks

Before you apply

• Stand does not sponsor new work visas.
• Can consider TN visas, O-1A visas, or H-1B transfers with three years or more remaining.
• Candidates should be prepared to discuss how they use AI.

About the company

Stand is a homeowners insurance carrier that uses advanced physics and AI to model catastrophic risk. The company builds a scalable risk engine called the Stand World Model.