Senior Customer Success Manager - Key Accounts - EMEA

The role

You will own the day-to-day relationship for a portfolio of Key Accounts. You will build partnerships with stakeholders and develop tailored success plans to drive value from the platform.

What you will do

• Own the day-to-day relationship for a portfolio of Key Accounts
• Build trusted partnerships with stakeholders across research, insights and strategy functions
• Develop a deep understanding of each client's business priorities and success metrics
• Translate client needs into tailored success plans
• Maintain an up-to-date account health picture across the portfolio
• Own ongoing client enablement including platform education and product advisory
• Prepare clients for renewal by demonstrating value achieved
• Contribute to the wider Client Success practice by sharing knowledge and mentoring junior CSMs

Required qualifications

• 5 to 8 years of B2B Customer Success experience
• Track record of managing and growing a portfolio of enterprise or strategic accounts in a subscription-based model
• Ability to build a deep understanding of client business objectives and translate them into a structured plan for success
• Commercial awareness
• Sound judgement navigating complex, multi-stakeholder relationships
• Proactive and organised at a portfolio level

Benefits

• Work from abroad up to 30 calendar days a year
• Hybrid work and flex-time
• International team and social events
• Subsidized urban mobility and access to fitness and wellness options
• Free access to Langdock and all its amazing functionalities
• Career & training opportunities
• Attractive locations and modern offices
• Mental health support with OpenUp

About the company

Statista is the world's leading business data platform. Founded in Hamburg in 2007, it is a global company with offices in major cities such as London, New York, Berlin and Tokyo.