Statista

(Senior) IT Support Specialist (m/f/d)

Hamburg. Posted yesterday

The role

You will serve as the first point of contact for Level 1 tickets and helpdesk requests for hardware, software, and workplace services. You will manage requests from qualification to resolution and build self-service resources.

What you will do

  • Serve as the first point of contact for Level 1 tickets and ad-hoc helpdesk requests
  • Take ownership of incoming requests from qualification through resolution or escalation
  • Identify recurring issues and report patterns to the Workplace Manager
  • Build and maintain self-service resources such as knowledge base articles, how-to guides, and FAQs
  • Identify automation opportunities for recurring tasks
  • Collaborate with Tech Ops and DWO team members on escalations and documentation
  • Support end-to-end IT onboarding for new colleagues
  • Contribute to cross-team projects to improve IT services and workplace infrastructure

Required qualifications

  • Completed IT training (e.g., IT specialist for system integration) or equivalent practical experience
  • Initial professional experience in IT service or helpdesk environments
  • Experience with identity and access management solutions (e.g., Microsoft 365 administration, Microsoft Entra ID, Okta)
  • Experience with endpoint management tools such as Microsoft Intune
  • Experience working with ITSM ticketing systems (ServiceNow)
  • Experience with IT asset management tools (Snipe-IT)
  • Fluent English skills
  • Hands-on, solution-oriented mindset
  • Proactive communication style and service-oriented attitude

Nice to have

  • experience with Jamf, macOS, iOS management
  • German is a plus

Benefits

  • Work from abroad up to 30 calendar days a year
  • Hybrid work and flex-time
  • International team and social events
  • Subsidized urban mobility and access to fitness and wellness options
  • Free access to Langdock and all its amazing functionalities
  • Career & training opportunities
  • Attractive locations and modern offices
  • Mental health support with OpenUp

About the company

Statista is the world's leading business data platform. Founded in Hamburg in 2007, it is a global company with offices in major cities.