Associate Claims Adjuster

The role

You will guide customers through the claims process with empathy, accuracy, and speed. You will establish new claims, review estimates, and issue payments while following insurance principles and property claims workflows.

What you will do

• Complete a structured onboarding program in insurance principles and property claims.
• Complete an adjuster licensing course and acquire applicable licensing.
• Establish new claims by taking customer's First Notice of Loss.
• Request appraisals, estimates, cause & origin reports, and other reports.
• Communicate with customers using phone, text, email, or mail.
• Review estimates and reports and issue payments as owed under the policy contract.
• Adjust claim files with high quality and documentation.
• Help the entire team during a catastrophe.
• Assist in establishing, improving, and building claims workflows and processes.

Required qualifications

• Superior verbal and written communication skills.
• Above average computer skills.
• Ability to learn new software quickly.
• Ability to thrive under intense pressure.
• Ability to manage a large workload with minimal oversight.

Nice to have

• Experience in customer-facing roles requiring strong communication, critical thinking, and problem solving.
• Prior project management experience.

Benefits

• Stock options
• 3 weeks PTO
• 6 federal holidays
• Medical, dental, vision, life, disability, HSA, FSA
• 401(k)
• Free snacks
• Team lunches
• Collaborative office culture

About the company

Steadily is a fast-growing Series C company. They are building a workplace environment of team members who are passionate and excited to be together in person.