Customer Success Engineer

The role

You will work directly with customers to help them get the most out of Stedi. You will support new customers from proof-of-concept through production and relay product gaps to engineering and product teams.

What you will do

• Support new customers from proof-of-concept through production.
• Collaborate with customers via dedicated Slack channels.
• Triage requests from customers regarding product utilization or payer responses.
• Identify product gaps and relay them to product and engineering teams.
• Contribute to external documentation and internal runbooks.
• Utilize data to anticipate customer needs, track customer health, and improve retention.

Required qualifications

• Experience using and integrating APIs.
• Familiarity with data formats and standards such as JSON, X12, and other flat file formats.
• Experience in customer-facing roles such as customer success, technical support, or adjacent roles.
• Ability to respond with urgency to match the organization's pace.

Nice to have

• Subject matter expertise in revenue cycle management.
• Experience working at an RCM company understanding eligibility checks, claim submission, claim status, and ERA reconciliation.

About the company

Stedi is a headless clearinghouse and RCM engine where every part of the product is accessible via API. The company is a fast-growing SaaS vendor with $142 million in funding.