Enrollment Systems & Operations

The role

This individual contributor will understand, support, and optimize Stedi's transaction enrollment operations end-to-end. You will build automations, run data analysis, and collaborate with product and engineering to process enrollments with minimal human intervention.

What you will do

• Contribute and scale the day-to-day operation of Stedi's transaction enrollment program.
• Establish and continuously improve Stedi's enrollment playbook across thousands of payers.
• Interface with customers, intermediary clearinghouses, and payers daily.
• Create and grow a content management system of payer-specific enrollment steps.
• Collaborate with product to define and ship requirements to improve the enrollments product and internal tooling.
• Measure system performance by defining and driving metrics.
• Troubleshoot enrollment issues, solve root causes, and manage customer-related escalations.

Required qualifications

• Experience building operational processes and programs.
• Technical background with experience building automations, workflows, and using AI to support automation.
• Experience in externally facing roles such as consulting, support, implementation and onboarding, or program management.
• Ability to stay on top of many open threads simultaneously.
• Ability to move quickly and respond with urgency.
• Resourceful, self-motivating, and self-disciplined.

About the company

Stedi is a headless healthcare clearinghouse and RCM engine that offers API-first products for exchanging mission-critical transactions. The company has $142 million in funding from investors including Stripe, Addition, USV, Bloomberg Beta, and First Round Capital.