Activation Engineer

The role

Activation Engineers work with customers from their first integration call through to running full production volume. You will serve as the technical counterpart to sales and account management teams to ensure customer success. You will also build demos, guides, and internal documentation while acting as a conduit to the Product team.

What you will do

• Serve as the technical counterpart on pre-sale deals.
• Own technical design during the proof-of-concept phase.
• Coordinate payer list matching and run insurance discovery batch tests.
• Drive ramping customers to expected transaction volume on the expected timeline.
• Build internal material like feature overviews, demos, and best-practice writeups.
• Represent customers to Product by writing one-pagers to define customer problems and shape requirements.

Required qualifications

• Experience using and integrating APIs.
• Familiarity with data formats and standards such as JSON, X12, and other flat file formats.
• Experience in customer-facing roles.
• Resourceful, self-motivating, and self-disciplined.
• Ability to stay on top of many open threads simultaneously.
• Hyper-responsive, organized, and thorough.
• Ability to move fast and respond with urgency.

Nice to have

• Subject matter expertise in revenue cycle management.
• Experience working at an RCM company understanding eligibility checks, claim submission, claim status, and ERA reconciliation.

About the company

Stedi is a headless clearinghouse and RCM engine where every part of the product is accessible via API. The company is a fast-growing SaaS vendor with $142 million in funding.