Senior Customer Success Manager, Risk Adjustment

The role

This senior individual contributor builds strategic executive-level partnerships with high-revenue and complex customers. You will oversee a portfolio of Risk Adjustment and Stars/Quality programs within the National Payer portfolio.

What you will do

• Build trusted executive relationships with senior leaders across client organizations.
• Engage with customers and stakeholders daily through meetings, emails, and calls.
• Own the end-to-end program performance strategy for an assigned book of business.
• Provide Risk Adjustment subject matter expertise for reviews and strategic planning.
• Identify performance and delivery risks and implement recovery plans.
• Conduct deep-dive analyses to maximize customer value on the Stellar Platform.
• Partner with Sales, Customer Success, Provider Success, Product, and Support.
• Liaise with Enterprise Analytics for performance measurement and reporting.
• Drive consistency across customer success program management, operations, and workflows.

Required qualifications

• Minimum of 7 years of healthcare expertise
• At least 5 years leading or supporting risk adjustment and provider engagement programs
• Demonstrate a passion for solving customer challenges and building relationships
• Skilled at analyzing reports, dashboards, operational metrics, and large data sets
• Experience setting risk strategy and translating it into an operating model
• Executive presence and experience communicating to senior and C-Suite audiences
• Proactive, self-directed problem solver
• Fluency with Excel and BI tools (Tableau, Looker, Salesforce)

Nice to have

• 5 years of experience in a customer success or account management role
• Meaningful familiarity with Quality Programs (HEDIS & Stars) and value-based care

Benefits

• Medical, Dental and Vision Benefits
• Flexible PTO
• Universal Paid Family and Caregiver Leave
• Wellhub+ Gym Memberships
• Pre-tax commuter benefits, HA, FSA plans
• Company sponsored One Medical memberships and Citibike memberships
• Medical Travel Benefits
• JOON, a flexible lifestyle spending account with a monthly stipend
• Stock Options
• 401k matching program
• Company sponsored social events
• Company sponsored lunch for all NY HQ employees

About the company

Stellar Health is a US-based Health-tech company that helps primary care providers put patient health first using a platform of technology, people, and analytics.