Implementation & Workflow Consultant

The role

This person will lead implementations and design AI-driven workflows for enterprise customers. They will partner with customers from discovery through launch to configure integrations and automate workflows.

What you will do

• Own onboarding end-to-end for new customers
• Identify workflow bottlenecks and design solutions using AI and MCP capabilities
• Manage timelines, milestones, resourcing, and stakeholder communication
• Lead ongoing services engagements after launch
• Surface opportunities to expand customer value
• Guide customers on integration strategies and technical approaches
• Translate customer needs into requirements for Product and Engineering
• Train technical and non-technical users and create documentation
• Turn repeatable solutions into documentation, templates, and playbooks

Required qualifications

• 4+ years in a customer-facing technical role
• Hands-on experience with email marketing and Email Service Provider / Marketing Automation Platforms
• Proven project management skills
• Ability to map complex workflows and design practical fixes
• Experience with business and technical specification gathering
• Working knowledge of HTML & CSS
• Understanding of REST, SOAP, and XML APIs
• Enterprise or strategic account management experience
• Ability to translate complex solutions for executives, marketers, and engineers
• Extreme attention to detail
• Comfortable making UX decisions and creating mockups

Nice to have

• B2B SaaS company experience
• MarTech experience
• Experience with AI tools, agents, or workflow automation platforms
• Familiarity with MCP
• Experience in a startup or high-growth environment

Benefits

• Equity
• Comprehensive medical, dental, and vision for you and dependents
• 401(k)
• life insurance
• commuter benefits
• parental leave
• Flexible time off

About the company

Stensul is the Governed Creation™ platform for top consumer banks, healthcare firms, and pharma companies, as well as iconic brands. Their AI tools and controls help brands turn human- and AI-generated campaigns into approved, market-ready content faster.