Financial Aid Advisor (Stepful College)

The role

The Financial Aid Assistant guides students through the financial aid process from enrollment to graduation. This includes helping with FAFSA, loan paperwork, and payment plans.

What you will do

• Welcome newly enrolled students by phone and email
• Guide students through the financial aid process
• Help students complete the FAFSA
• Review NSLDS to confirm eligibility and prior aid history
• Walk students through required documents in CampusIvy
• Track new student files and follow up
• Set up payment plans and explain balances
• Send payment reminders and past-due notices
• Reach out to students who have fallen behind to set up payment arrangements
• Document student interactions in Anthology and CampusIvy

Required qualifications

• 2–4 years of professional office experience
• Strong customer service skills
• Proficiency in Microsoft Excel (including pivot tables) and Word/Google Docs
• Highly organized and detail-oriented
• Discretion and good judgment when handling confidential student information
• High school diploma or GED
• Availability to work onsite in Fenton, Missouri, Monday through Friday
• Authorized user access to U.S. Department of Education Federal Student Aid systems, including the National Student Loan Data System (NSLDS)

Nice to have

• Experience in financial aid, student accounts, billing, or collections
• Familiarity with CampusIvy, Anthology/CampusNexus, or NSLDS
• Worked at a career college, a vocational school, or in healthcare education

Benefits

• Subsidized Medical, Dental, and Vision insurance plan options
• 401(k)
• FSA, HSA and commuter benefits
• Learning stipend
• Open vacation policy
• Guidance of 15 days PTO annually
• 10 public holidays observed for 2026

Before you apply

• Employment depends on obtaining NSLDS access within 30 days of the start date
• The Department of Education does not grant NSLDS access to anyone with a federal student loan in default or who owes an overpayment on a federal student grant
• Requires completion of all required Department of Education security training, Rules of Behavior acknowledgments, and periodic access recertifications

About the company

Stepful is a workforce platform redefining how America's largest health systems build, train, and retain their talent. Since its founding in 2021, Stepful has trained over 32,000 practice-ready healthcare workers.