Program Director, Surgical Services

The role

The Program Director leads Surgical Services programs including Surgical Technology and Sterile Processing. This role manages the operational and quality lifecycle of curriculum, skills labs, clinical operations, instructor leadership, and enterprise client partnerships.

What you will do

• Own day-to-day operations of Surgical Technology and Sterile Processing programs.
• Safeguard NCCT program approval and state regulatory standing.
• Conduct ongoing program evaluation and assessment using data.
• Hire, onboard, and manage full-time staff and contractor/adjunct instructor pool.
• Set quality and performance standards and lead performance calibration.
• Coach and develop team members.
• Partner with Customer Success to support healthcare employer partners.
• Lead client site visits and clinical skills calibration.
• Partner with enterprise team to support program expansion.
• Collaborate with curriculum teams to review and strengthen content.

Required qualifications

• 3+ years of experience teaching surgical technology and/or sterile processing fundamentals.
• Active NBSTSA Certified Surgical Technologist or NCCT TS-C certification.
• 5+ years of clinical or operational experience in a surgical technology or sterile processing clinical setting.
• 2+ years of experience in healthcare education, training program administration, or a clinical operations role with instructional oversight.
• Demonstrated experience managing or leading a team, including contractors or adjunct instructors.
• Experience working with enterprise clients, clinical sites, or healthcare employer partners.
• Strong cross-functional skills.
• Comfort in a fast-growing organization.
• Willingness to travel to employer partner sites around the US, up to 20-25% of the time.

Nice to have

• Experience in EdTech or online/hybrid healthcare training environments.
• Participated in NCCT program reviews, accreditation processes, or state authorization compliance activities.
• Hold dual certification across both surgical technology and sterile processing.

Benefits

• Meaningful Equity Stake
• Subsidized Medical, Dental, and Vision insurance plan options
• 401(k)
• FSA, HSA and commuter benefits
• Learning stipend
• Open vacation policy
• Guidance of 15 days PTO annually
• Stepful closed the last week of December
• 15 work-from-anywhere days
• 10 public holidays observed for 2026

Before you apply

• Introductory call with Talent Acquisition team member
• Interview with Hiring Manager
• Take-Home Assignment
• Virtual Assignment Review
• Virtual Team Interview

About the company

Stepful is a workforce platform that builds, trains, and retains talent for America's largest health systems. The company partners with leading healthcare institutions to address the national shortage of healthcare workers.