Senior Engagement Manager, Client Success

New York City, Remote. Posted 4 months ago

The role

You will oversee a portfolio of Stepful for Business clients to ensure successful delivery of healthcare training programs. You will manage client relationships, track performance metrics, and drive commercial outcomes like program adoption and renewals.

What you will do

Serve as the primary client point of contact
Develop and manage delivery of Stepful's programs
Monitor key program metrics including commercial and learning outcomes
Own contract renewals and identify expansion opportunities
Translate client needs into actionable account strategies
Become a trusted advisor to clients through thought partnership
Act as a client advocate providing feedback to internal teams

Required qualifications

Proven experience independently managing senior client relationships at large, complex organization
Very strong project management skills
Strong commercial acumen
Ability to operate at both big picture and detailed altitudes
Comfortable analyzing data and tracking progress

Nice to have

Worked in management consulting or a B2B go-to-market role
Experience working in education, talent/workforce development, healthcare, or B2B tech-enabled services companies
Excited to help build a new function

Benefits

Meaningful Equity Stake
Subsidized Medical, Dental, and Vision insurance plan options
401(k)
FSA, HSA and commuter benefits
Learning stipend
Open vacation policy
Guidance of 15 days PTO annually
Stepful closed the last week of December
15 work-from-anywhere days
10 public holidays observed for 2026

Before you apply

Introductory call with Talent Acquisition team member
Interview with Hiring Manager
Take-Home Assignment
Virtual Panel Interview
On-Site Panel Interview

About the company

Stepful is a workforce platform that builds, trains, and retains talent for health systems. The company has trained over 32,000 practice-ready healthcare workers since 2021.